The short answers. Follow the links for the full guides and policies.
What is Preppa?
Preppa is a marketplace for homemade food. You order weekly meal prep, meal plans, local meals, catering, and food experiences from ID-verified independent cooks near you. Preppa doesn’t cook — every dish is made by an individual Prepper.
How do I pay? Is there cash on delivery?
Payment is online and secure through Stripe — there’s no cash on delivery. Prices and any fees are shown before you confirm, and 100% of any tip goes to the cook.
How do meal-plan subscriptions bill?
Per delivery cycle, not all at signup. You can skip, pause, or cancel any cycle before its cutoff. See How subscriptions work.
Can I get a refund?
It depends on the order type and timing — one-off meals, subscription cycles, and booked services each have their own terms, shown before you pay. See Refunds & Cancellations.
Are the cooks verified?
Yes — every Prepper’s identity is verified and their application reviewed before their kitchen goes live, and Preppa can suspend kitchens that don’t meet our standards. It’s not a health inspection or a guarantee — see Safety and food standards.
I have a food allergy — is that handled?
Cooks disclose major allergens, but home kitchens handle many ingredients so cross-contact is possible. Read the dish details and message the cook before ordering. See the Allergen Policy.